Location
Bandung, West Java, Indonesia
Posted
July 21, 2026
Job Description
Account Manager – Digital Payment Solutions
Key Responsibilities:
1. Client Relationship Management
- Serve as the primary point of contact between the company and banking clients.
- Build and maintain strong professional relationships with key stakeholders, including IT, Operations, Product Development, and Business Units.
- Conduct regular Business Review Meetings (BRMs) to evaluate product performance and discuss clients' business needs.
- Develop a deep understanding of clients' business objectives and provide relevant, value-driven solution recommendations.
2. Account Management & Client Retention
- Ensure high levels of client satisfaction by delivering responsive, professional, and customer-oriented services.
- Monitor product performance and ensure compliance with agreed Service Level Agreements (SLAs).
- Proactively identify potential risks or issu...