Account Manager
Pivot Software
Job Description
Job Description
Reporting to the Regional Account Director, the Account Manager will oversee critical client relationships within the Account Management division based in Sydney. This permanent, full-time role is responsible for managing a portfolio of customer accounts to drive significant revenue growth and strategic partnerships. You will leverage automation, AI, and digital tools to maximize engagement, secure renewals, and reduce churn.
Key Responsibilities:
Sales Cycle Management: Drive the customer renewal sales cycle, proactively managing accounts, assisting customers through the sales process, and maintaining an accurate renewal pipeline forecast within Salesforce.
Customer Management: Oversee a portfolio of strategic customer accounts using face-to-face, digital, and automated communication channels, ensuring rapid response to inquiries and discovering upsell/cross-sell o...