Account Management Manager Team Lead

Full-time Sales & Marketing

The Job in a Nutshell

At Servme, growth is driven by execution. We are looking for a Team Lead - SMB Account Management (Retention & Growth) to lead a team of 3-5 Account Managers, with full ownership over churn reduction, expansion revenue, and ARR growth across our SMB portfolio. This is a player coach role - you will be responsible for both team performance and your own individual revenue target, while actively driving retention, expansion, and building a high performing team.

Responsibilities

• Own and deliver on both team targets and individual revenue targets (retention and expansion)
• Lead and manage a team of 3-5 Account Managers, driving accountability and performance
• Personally manage and grow a portfolio of accounts, contributing directly to ARR
• Identify and execute on upsell, cross sell, and expansion opportunities
• Proactively identify churn risks and implement strategies to retain key accounts
• Step in on at ri...