6 months contract Customer Service Officer 13.50/hr (EAA)

Full-time Other-General

Job Responsibilities:

Role 1:

• Respond to customer enquiries via email in a timely and professional manner
• Handle customer feedback, complaints, and service requests

Role 2:

• Make outbound calls to prospective and existing customers
• Introduce products, services, and promotional campaigns
• Prepare simple reports and perform other ad-hoc duties as assigned

Role 3:

• Handle inbound customer calls
• Attend to customer enquiries and provide accurate information
• Resolve customer issues and escalate complex cases when necessary

Job Requirements:

• N level/Nitec/Diploma in any discipline.
• Good communication skills.
• Able to work independently with minimal supervision.

Aaron Teo Yiau Bing

CEI Reg. No. R

EA License No. 99C4599

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