Location
Bengaluru, Karnataka, India
Posted
July 17, 2026
Job Description
Job Description:<br /> Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.<br /> Experience with multi-site and multi-cluster UCCE deployments.<br /> Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.<br /> Familiarity with Cisco Unified Communications Manager and Cisco Finesse.<br /> Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).<br /> Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.<br /> Ability to work in a fast-paced environment and handle escalated technical issues.<br /> Good communication skills for collaboration with cross-functional teams and customers.<br /> <br /> Desired skills*<br /> Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).<br /> Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Pac...