2nd Line Application Support Specialist
First Recruitment Services
Full-time
computer-and-mathematical
Location
Shoreham-by-Sea, West Sussex, United Kingdom
Posted
July 13, 2026
Job Description
A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.
This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.
You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.
A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.
As a 2nd Line Application Support Specialist, your key responsibilities will include:
* Occasional travel to customer sites across the UK
* Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
* Troubleshoot issues (memory e...
This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.
You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.
A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.
As a 2nd Line Application Support Specialist, your key responsibilities will include:
* Occasional travel to customer sites across the UK
* Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
* Troubleshoot issues (memory e...