Location
umhlanga, ethekwini metropolitan municipality, South-Africa
Posted
June 23, 2026
Job Description
This is a customer-focused position within a fast-paced Managed Service Provider environment. The successful candidate will be primarily responsible for delivering high-quality Level 2 technical support while also assisting the project team with onboarding and upgrade activities for both new and existing clients. A strong commitment to customer satisfaction, service excellence, and ownership of outcomes is essential.
Key Responsibilities
- Deliver Level 2 support for customer issues escalated from the Service Desk, ensuring timely and effective resolution.
- Proactively monitor and manage ticket queues to meet SLA targets and maintain clear communication with customers throughout.
- Support the 1st Line team as required, including handling customer calls during high-volume periods.
- Assist the Project Manager with implementation tasks across software, hardware, and infrastructure services—both remotely and occasionally on-site a...