2nd level Application Support Engineer - Corporate IT Solutions (Temporary)

Full-time TI e tecnologia

Overview

This role is intended to cover maternity leave through the end of August.

What you will do

As an Application Support Engineer , you will be responsible for supporting all Global Blue business applications assigned to you.

You will work closely with internal stakeholders and external vendors to ensure high-quality service delivery, continuous improvement, and operational stability within Corporate IT.

Every action has an impact

You will make a difference here if you:

• Resolve assigned incidents within agreed SLAs.
• Provide 2nd-level and basic 3rd-level support for assigned IT services.
• Initiate and drive problem management to identify and eliminate root causes.
• Collaborate with external vendors and internal departments acting as 3rd-level support.
• Maintain clear and effective communication channels with all parties involved.
• Create and main...