24*7 Service Desk Analyst

NEC

Full-time Information and Record Clerks
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Location
Hartlepool, England, United Kingdom
Posted
June 29, 2026

Job Description

Job Description

This role is based from our Hartlepool office.


You will have 1st line experience in proving IT service for users in the following:

  • Demonstrate excellent customer service and influencing skills across various mediums.
  • Knowledge of using Microsoft office suite ( Outlook / Excel )
  • Flexibility in approach
  • Self Motivated
  • Ability to make decisions and take ownership
  • Strong communication skills
  • Excellent attention to detail
  • Ability to follow instructions
  • Experiencing of working in a first line role and a understanding of ITIL is desirable but not required

    • Role involves:

  • To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
  • To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.
  • To accurately log all relevant inciden...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026