24/7 IT Service Desk Agent — First‑Line Support
Link-Worldwide
Full-time
Gestión informática y gestión de proyectos informáticos
Location
coyoacán, guerrero, Mexico
Posted
July 09, 2026
Job Description
Link-Worldwide, based in Coyoacán, Mexico, is seeking a Service Desk Agent to provide first-level technical support. You will be the first point of contact for resolving incidents, logging tickets, and escalating issues when necessary.
The ideal candidate has at least 1 year of IT experience and excels in customer service skills. This position operates in a 24/7 environment, demanding proactive updates to ensure user satisfaction.
#J-18808-Ljbffr