Location
quezon city, metro manila, Philippines
Posted
July 05, 2026
Job Description
Job Title
2025 Delivery Operations GVPTP
Job Description
Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.
Essential Functions / Core Responsibilities
- Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
- Provide account-specific KPI/SLA/SLO reporting and monitoring
- Provide / process Account Knowledge / Process Updates
- Account-specific Quality Performance (monitor account QA objective and account‑specific quality reviews as needed including attending client QA calibration meetings)
- Point of contact for Account Leadership for Help Desk inquiries
- Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed (e.g., top ten calls review, etc.)
- Liaison for Level 2 Resol...