1st Line Tech Support (Bangor)

Full-time Computer Occupations

Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months.

The Company
The Ards and North Down Borough Council are seeking a 1st Line Tech Support to join their busy Digital Services team. The position will be based in City Hall, Bangor, and is temporary for 3 months. The 1st Line Tech Support will help ensure the smooth running of ICT support, device preparation and deployment, user requests, and related technical tasks.

The Role
As a 1st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team.

Key Responsibilities:

Provide day-to-day support for the Council's ICT and AV systems.

Respond to and troubleshoot IT service desk incidents and requests.

Escalate complex technical issues to second-line support when necessary.<...