Location
Elephant & Castle, Greater London, United Kingdom
Posted
July 09, 2026
Job Description
1st Line Support Engineer.
Are you passionate about IT support and ready to take your career to the next level? We're looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations.
This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.
What you’ll be doing:
* Delivering 1st line IT support via phone, email, and in person
* Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
* Escalating complex issues to Level Two support as needed
* Installing software, managing patches and updates (MS Office, antivirus, business apps)
* Managing user accounts and permissions using Active Directory and Office 365
* Accurately documenting tickets, resolutions, and procedures in the helpdesk syst...
Are you passionate about IT support and ready to take your career to the next level? We're looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations.
This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.
What you’ll be doing:
* Delivering 1st line IT support via phone, email, and in person
* Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
* Escalating complex issues to Level Two support as needed
* Installing software, managing patches and updates (MS Office, antivirus, business apps)
* Managing user accounts and permissions using Active Directory and Office 365
* Accurately documenting tickets, resolutions, and procedures in the helpdesk syst...