Job Description
Role Overview
Join our global team as a 1st Line Support Consultant to provide first-level Service Desk support to Wilhelmsen's global user community. You will take ownership of incidents and service requests, ensuring timely, effective, and professional support.
What You Will Do
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation.
Why It Might Be a Fit
We are seeking a customer-focused and proactive individual with technical skills in Microsoft 365, Entra ID, endpoint support, and ITSM platforms.
You will work collaboratively with a broad range of stakeholders to deliver effective and seamless IT support services.
Requirements
- Minimum 2 years in a technical Service Desk, Desktop Support, ...