Location
Birmingham, West Midlands (County), United Kingdom
Posted
July 26, 2026
Job Description
1st Line Support Analyst
Location: Birmingham (Hybrid - 4 days onsite, 1 day remote)
Contract: Initial 6-Month Contract with the opportunity to become Permanent
Start: ASAP
The Opportunity
We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual.
You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills.
Key Responsibilities
Act as the first point of contact for all IT incidents and service requests via phone, email and t...
Location: Birmingham (Hybrid - 4 days onsite, 1 day remote)
Contract: Initial 6-Month Contract with the opportunity to become Permanent
Start: ASAP
The Opportunity
We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual.
You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills.
Key Responsibilities
Act as the first point of contact for all IT incidents and service requests via phone, email and t...