1st Line Service Desk Technician

Full-time Management & Operations

1st Line Service Desk Technician Engineer

Up to £28,000 Salary | Swindon - Fully Onsite

Are you looking to break into IT and take that first real step in your support career? I'm working with an organisation that's bringing in a 1st Line Service Desk Engineer to act as the first point of contact for all internal tech issues. If you like troubleshooting, helping people, and want a role where you can learn fast and progress, this is a great place to build your foundations.

Roles/Responsibilities:

• Act as the first point of contact for all user IT queries
• Diagnose and resolve common issues across desktops, laptops, software and peripherals
• Pass on more complex or long-running issues to the 2nd Line function
• Contribute to internal documentation and how‑to guidance
• Support account setups, permissions, device preparation, and other onboarding tasks
• Follow established IT processes to ensure sm...