1st Line IT Support Engineer - Office Based

Full-time Technical Support & Administration

The IT Support Technician – Level 1 is responsible for providing first-line technical support to internal users and customers. The role focuses on delivering efficient and professional IT support through frontline call handling, troubleshooting desktop and Microsoft 365 issues, and resolving basic technical queries.

The successful candidate will support daily IT operations, ensuring minimal disruption to business activities while maintaining high levels of customer service and operational efficiency.

Key Responsibilities

• Provide first-line IT support via telephone, email, remote support tools, and service desk systems.
• Log, prioritise, manage, and resolve support tickets within agreed service levels (SLA’s).
• Troubleshoot and resolve desktop, laptop, printer, peripheral, and basic networking issues.
• Support users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
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