1st Line IT Engineer

Permanent Computer Occupations

About The Role

We are looking for a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. You will troubleshoot problems, ensure timely resolutions, and maintain high user satisfaction. Strong problem-solving skills, effective communication, and a passion for technology are essential.

The ideal candidate can handle complex technical issues, manage escalations, and collaborate with IT teams to align service desk operations with business needs. This role offers excellent career growth opportunities within a dynamic global team.

This is a hybrid position based in Barton-Upon-Humber. 

Main responsibilities:

Respond to and resolve service desk tickets promptly, following SLAs.

Provide first-line support for hardware, software, and network issues.

Document issues and resolutions to build a knowledge base.

Ensure customer satisfaction...