1st Level Support Engineer

Utimaco

Full-time Computer Occupations
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Location
Aachen, North Rhine-Westphalia, Germany
Posted
June 02, 2026

Job Description

Your tasks

  • Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
  • Assist in managing Windows servers (installation, configuration, maintenance)
  • Perform routine system updates, patches, and backups
  • Monitor system performance and troubleshoot hardware/software issues
  • Support Active Directory, DNS, DHCP, and Group Policy
  • Edit document procedures and configurations

    • Your profile

  • Fluent German and English skills in spoken and written form
  • Basic knowledge of Windows Server environments (2016/2019/2022)
  • Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
  • Familiarity with Active Directory and basic network protocols as well as Entra ID
  • Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 02, 2026
    • Application Deadline
      July 12, 2026