100% Remote SaaS Account Manager

Full-time Other-General

Role Overview

The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform.

Key Responsibilities

Customer Relationship Management

• Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts
• Serve as the primary point of contact for customer communication and account-related needs
• Understand each customer’s business goals, challenges, and success criteria
• Build trust and position yourself as a strategic partner and advisor

Onboarding & Product Adoption

• Guide new and existing customers through onboarding and implementation ...