Location
jamnagar, jamnagar, India
Posted
July 23, 2026
Job Description
Role Overview
The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform.
Key Responsibilities
Customer Relationship Management
- Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts
- Serve as the primary point of contact for customer communication and account-related needs
- Understand each customer’s business goals, challenges, and success criteria
- Build trust and position yourself as a strategic partner and advisor
Onboarding & Product Adoption
- Guide new and existing customers through onboarding and implementation ...