Location
menlyn, menlyn, South-Africa
Posted
July 27, 2026
Job Description
ROLE & RESPONSIBILITIES:
- Interface Monitoring: IDOC and RFC's processing
- Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements).
- Create and maintain Solution Guides.
- Ensure Knowledge Transfer within team
- Interaction with clients through meetings, calls and emails
- Executing the required changes through configuration
- Executing the analysis and resolution of Production Support calls
- Interact with consultants across broader team locally and abroad
- Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
- Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
- Relevant IT / Business De...